လမ်းညွှန်

Frequently Asked

Questions

1. How to download and install WISH app?

In this section will explain how to download and install the WISH app.

  1. First open google play store on the android mobile device. Then type “WISH for Health Myanmar”.
  2. To download WISH app can also do by access  https://wish.widyaimersif.com/.
  3. Then enter to the Download menu and select Mobile Application submenu.
  4. Then click Google Play button for Android operating system or App Store button for the IOS. 
  5. Then click Install button and wait until the installation process is complete.
  6. WISH application is installed on the smartphone.

2. How to login dan register for WISH account?

In this section will explain how to register your account on WISH app.

  1. First open WISH app that is installed on your mobile device. There will appear a splash screen page and ask you to make a selection of the language that will be used to operate WISH.
  2. Next, you will directed to the account WISH login page. If you have a WISH account, use it for login in WISH app. But if not, click Register on the red mark to start account registration process.
  3. Enter a valid email to start account registration process. After that, you will asked to check the box next to Term of Service after reading the term of service in the red box.                                                                                                                                                    
  4. Wait a few moments to get a verification code that will sent to your email. Open the email registered and make sure you get the code. Then, enter  code on Verification page on WISH app. 
  5. Enter your name and password that will used to log in to the WISH account. Then click Next button.
  6.  Select gender, then enter your birthdate, height, and weight. Next, click Next button.
  7. Enter the target step you want to achieve. Then click Next button.
  8. Lastly, Congratulations your WISH account is ready to use.

3. How to connect the smartwatch with WISH app?

These are the simple way to connect the smartwatch with WISH app. Follow the steps below.

  1. On the WISH app Homepage, click ≡  button on the upon right corner. Or you can also use another method, that is swipe to the left on the right side app.
  2. Then click sign >  to find the device (Bluetooth on your smartwatch must be active).
  3. Click Connect button on the device to be connected.
  4. The device is connected.

4. How to find the smartwatch device address?

These are the simple way to find address name of smartwatch device. Follow the steps below :

  1. On the WISH smartwatch device, scroll to the Other menu.                                                                                                                      
  2. Click Other menu and swipe to the battery menu.                                                                                                                                 
  3. Address name is found, click to see the details.                                                                                                                                     

5. How to measure "Heart Rate" on WISH app?

These are the simple way to measure Heart Rate on WISH app. Follow the steps bellow :

  1. On the WISH app home page, select the Heart Rate icon.
  2. Then click “Start Measuring” and wait for the result.
     
  3. The measurement results is numeric form.

6. How to measure "Heart Rate" on smartwatch device?

These are the simple way to measure Heart Rate on the smartwatch device. Follow the steps below :

  1. On the WISH smartwatch, scroll to the Heart Rate menu.
  2. Wait for the Heart Rate measurement process.
  3. The measurement result is numeric form.

7. How to measure “Temperature” on WISH app?

These are the simple way to measure Temperature on WISH app. Follow the steps below :

  1. On  the WISH app home page , click “Temperature” icon.                                                                                 
  2. Then click “Start Measuring” and wait for the measurement process.                                                                        
  3. The measurement result is numeric form.

8. How to measure “Temperature” on the smartwatch device?

These are simple way to measure Temperature. Follow the steps bellow:

  1. On the WISH smartwatch device, scroll to the Temperature menu.
  2. Wait for the measurement process of the temperature.
  3. The measurement result is numeric form.

9. How to measure "Blood Oxy" on WISH app?

These are the simple way to measure Blood Oxy on WISH app. Follow the steps below :

  1. On the WISH app home page, click “Blood Oxy” icon.                                                                                         
  2. Then click “Start Measuring” and wait the measurement process.                                                                                 
  3. The measurement result is numeric form.                                                                                                                         

10. How to measure "Blood Oxy" on the smartwatch device?

These are the simple way to measure Blood Oxy. Follow the steps bellow :

  1. On the WISH smartwatch device, scroll to the Blood Oxy menu.
  2. Wait for the Blood Oxy Measurement process.                                                                                                                                                   
  3. The measurement result is numeric form.                                                                                                                                                   

11. How to use “Tounge Scanner” feature?

These are the simple way to use Tongue Scanner feature on WISH app. Follow the steps below :

  1. On the WISH application home page click  “Tounge Scanner” icon.
  2. Then click the tounge icon.
  3. Select “Take Photo” menu or “Get Picture”.
  4. Take a picture using front camera
  5. Wait until uploading and checking process is complete.

12. How to measure "Blood Pressure" on WISH app?

These are the simple way to measure Blood Pressure. Follow the steps bellow :

  1. On the WISH app home page, swipe to the left and click “Blood Pressure” icon.
  2. Then click “Start Measuring” and wait for the measurement process.

  3. The measurement result is numeric form.                                                                                                           

13. How to measure "Blood Pressure" on the smartwatch device?

These are the simple way to measure Blood Pressure. Follow the steps bellow :

  1. On the WISH smartwatch device, scroll to the Blood Pressure menu.
  2. Wait for the Blood Pressure Measurement result.
  3. The measurement result is numeric form.                                                                                                                                    

14. How to measure “Blood Sugar” on WISH app?

These are the simple way to measure Blood Sugar on WISH app. Follow the steps below :

  1. On the WISH app home page , swipe to the left and click “Blood Sugar” icon.                                                   
  2. Then click “Start Measuring” and wait for the measurement process.                                                                  
  3. The measurement result is numeric form.                                                                                                          

15. How to measure "Blood Sugar" on the smartwatch device?

These are the simple way to measure Blood Sugar. Follow the steps bellow :

  1. On the WISH smartwatch device, scroll to the Blood Glucose menu.
  2. Wait for the Blood Glucose measurement process for 30 seconds.                                                                                              
  3. The measurement result is numeric form.                                                                                                                                    

16. How to measure "Cholesterol” on WISH app?

These are the simple way to measure Cholesterol on WISH app. Follow the steps below :

  1. On the WISH app home page, swipe to the left and click “Cholesterol” icon.
  2. Then click “Start Measuring” and wait for the measurement process.
     
  3. The measurement result is numeric form.                                                                                                          

17. How to measure "Cholesterol" on the smartwatch device?

These are the simple way to measure Cholesterol. Follow the steps bellow :

  1. On the WISH smartwatch device, scroll to the Cholesterol menu.
  2. Wait for the Cholesterol Measurement result for 30 seconds.                                                                                                     
  3. The measurement result is numeric form.                                                                                                                                      

18. How to measure “Stress Level” on WISH app?

These are the simple way to measure Stress Level on WISH app. Follow the steps below :

  1. On  the WISH app home page, swipe to the left and  click “Stress Level” icon.
  2. Then click “Start Measuring” and wait for the measurement process.

  3. The measurement result is numeric form.                                                                                                             

19. How to find The Nearby Hospital on WISH app?

These are the simple way to find The Nearby Hospital on WISH app. Follow the steps below

  1. On the WISH app home page, find Nearby Hospital menu and click “More” to see a list of the nearby hospital.
  2. Then click on a hospital to see the details.                                                                                                          
  3. To locate the hospital, click GPS icon or click “One touch navigation” which on under the hospital name.
  4. Select one of maps app and make sure your smartphone has a map application installed.
  5. You will directed to the hospital location on the maps application you chose.

20. How to find out people (WISH user) who have the potential for Covid or high temperatures around us?

To find out people who have the potential for Covid around us, we can use Geofencing features. This features can be used on the WISH app. Follow the steps below:

  1. On the WISH app home page, scroll down dan select Geofencing menu.
  2. Then click it to find out people who have the potential for Covid around you.
     
  3. You can choose the amount of tracing or the detection range by sliding the panel up below.
  4. Select the range area.
     
  5. If there are people who have the potential for Covid, there will be a red dot in your area.

21. How to count footsteps?

These are the simple way to count footsteps on the smartwatch device. Follow the steps bellow :

  1. When you have used the smartwatch, your steps will automatically be counted                                                                             

22. How to measure your total running distance?

These are the simple way to measure your total running distance . Follow the steps bellow :

  1. On the WISH smartwatch device, scroll to the Sport menu and click it.                                                                                          
  2. Then select Run and click it.                                                                                                                                                                  
  3. Do running.
  4. If you done click and hold for a moment to end. The data appear is numeric form.

23. How to create a running plan using the WISH app?

These are the simple way to create a running plan. Follow the steps bellow :

  1. On  the WISH app home page, click “Explore” icon.                                                                                            
  2. On the explore page, click “outdoor running”.
  3. Click “Running plan” to manage the plan.
  4. Click “add” button on the top right corner.
  5. Fill in the “set running distance” column with numbers (the numbers will be calculated as kilometers)
  6. Set how long you will use the plan by filling in  “Starting time” and “End TIme”.
  7. Set your number of runs in the period you set earlier and click create plan button.
  8. If it was successful, there will appear the list plan you made earlier.
  9. You can see the running history by click “Running History” button.
  10. You can also see your fat burned by click “Fat Burning Report”
  11. To start the plan, click “Start Exercising”.

24. How to measure your total walking distance ?

These are the simple way to measure your total walking distance. Follow the steps bellow :

  1. On the WISH smartwatch device, scroll to the Sport menu and click it.
  2. Then select Walk and click it.                                                                                                                                                        
  3. Do walking.
  4. If you done, click and hold for a moment to end. The data appear is numeric form.                                                                            

25. How to measure your total cycling distance ?

These are the simple way to measure your total cycling distance . Follow the steps bellow :

  1. On the WISH smartwatch device, scroll to the Sport menu and click it.
  2. Then select Cycling and click it.                                                                                                                                                    
  3. Do running.
  4. If you done click and hold for a moment to end. The data appear is numeric form.                                                                            

26. How to measure your fitness duration?

These are the simple way to measure your fitness duration. Follow the steps bellow :

  1. On the WISH smartwatch device, scroll to the Sport menu and click it.
  2. Then select Fitness and click it.                                                                                                                                                     
  3. Do Fitness.
  4. If you done, click and hold for a moment to end. The data appear is numeric form.                                                                          

27. How to measure your swinging duration?

These are the simple way to measure your swinging duration. Follow the steps bellow :

  1. On the WISH smartwatch device, scroll to the Sport menu and click it.
  2. Then select Swing and click it.                                                                                                                                                      
  3. Do swinging.
  4. If you done, click and hold for a moment to end. The data appear is numeric form.                                                                             

28. How to activate the camera on the WISH app?

These are the simple way to activate the camera on the WISH app. Follow the steps bellow :

  1. On  the WISH app home page, click ≡ icon.
  2. Then select “Take Picture Remotely”
  3. To take a picture, shake the smartwatch device. Then the camera will capture it

29. How to activate the camera on the smartwatch device?

These are the simple way to activate camera on the smartwatch device. Follow the steps bellow :

  1. On the WISH smartwatch device, scroll to the Other menu and click it.
  2. Then select Camera and click it.
  3. Open WISH app and select “Take Picture Remotely”.
  4. To take a picture, shake the smartwatch device. Then the camera will capture it.

30. How to activate stopwatch feature on the smartwatch device?

These are the simple way to activate stopwatch feature on the smartwatch device. Follow the steps bellow :

  1. On the WISH smartwatch device, scroll to the Other menu and click it.
  2. Then select stopwatch and click it.
  3. To pause, click once on the screen.

31. How to set an automatic screen lock on WISH app?

These are the simple way to set an automatic screen lock on WISH app. Follow the steps below :

  1. On  the WISH application home page , click ≡ icon.
  2. Then select “Automatic Screen Lock”.
  3. Then set duration of active screen in idle.

32. How to locate the smartwatch device on the WISH app?

These are the simple way to locate the smartwatch device on WISH app. Follow the steps below :

  1. On  the WISH application home page, click ≡ icon.
  2. Then select “Find Smartwatch”.
  3. Then click Start.
  4. Smartwatch will vibrate and it can be easily found.

33. How to activate the music controller on the smartwatch device?

These are the simple way to activate the music controller on WISH application. Follow the steps below :

  1. On  the WISH application home page, click ≡ icon.
  2. Then select “Control Music”.
  3. There will appear pop up box and select “Set”.
  4. Give access to the allowed application to play a music.

  5. Then open the music player.

  6. The music can be controlled on the smartwatch device.                                                                                          
  7. Select ”Music” menu on smartwatch.
  8. To change music, swipe the smartwatch screen left or right.
  9. To turn the music off or on, press once on the smartwatch screen.

34. How to view notifications on the WISH app?

These are the simple way to view notifications on WISH app. Follow the steps below :

  1. On the WISH app home page, click the bell icon.
  2. Click on a notification to view details.

35. How to use sleep monitoring feature on WISH app?

These are the simple way to use sleep monitoring feature on WISH app. Follow the steps below :

  1. On  the WISH application home page, click explore icon.
  2. Select “Sleep monitoring”.
  3.  Sleep monitoring display.

36. How to activate call alert on WISH app?

These are the simple way to activate call alert on WISH application. Follow the steps below :

  1. On  the WISH application home page, click explore icon.
  2. Select “Smart Reminder”.
  3. Activate Call Alert.

37. How to activate message alert on WISH app?

These are the simple way to activate message alert on WISH app. Follow the steps below :

  1. On  the WISH application home page , click explore icon.
  2. Select “Smart Reminder”.
  3. Activate SMS Alert.

38. How to activate medication reminders on WISH app?

These are the simple way to activate medication reminders on WISH app. Follow the steps below :

  1. On  the WISH application home page, click explore icon.                                                                                  
  2. Pilih “Smart Reminder”.
  3. Click “Medication Reminder”.
  4. If you have a list , then activate “Medication Reminder”, but if you dont have a list, then press the “+” icon to create a new one.
  5. Write  a description in the description column to help you figure out what kind of medication needed at the time.
  6. Set the time to take medicine by clicking Medication time.
  7. Set the interval time of taking medicine by clicking Interval reminders.
  8. Set the amount of medicine to be taken by clicking Number of pills taken.
  9. Set the repetition time by clicking Repeat.
  10. Activate Medication reminders.

39. How to activate water reminders on WISH app?

These are the simple way to activate water reminders on WISH app. Follow the steps below :

  1. On  the WISH application home page , click explore icon.                                                                                   
  2. Select “Smart Reminder”.
  3. Click “Water Reminder”.
  4. If you have a list , then activate “Water Reminder”, but if you don’t have a list, then press the “+” icon to create a new one.
  5. Write  a description in the description column to help you figure out what to do at the time.                                   
  6. Set the time to take medicine by clicking Drinking time.                                                                                       
  7. Atur waktu interval dalam olahraga dengan cara klik Interval reminders.
  8. Set the amount of drinking to be taken by clicking Number of drink to take.

  9. Set the repetition time by clicking Repeat.                                                                                                              
  10. Activate Water reminders.

40. How to activate sport reminders on WISH app?

These are the simple way to activate sport reminders on WISH app. Follow the steps below :

  1. On  the WISH application home page, click explore icon.
  2. Select “Smart Reminder”.
  3. Click “Sport Reminder”
  4. If you have a list , then activate “Medication Reminder”, but if you dont have a list, then press the “+” icon to create a new one.
  5. Write  a description in the description column to help you figure out what to do at the time.                                  
  6. Set the time to take medicine by clicking Time for excercise.                                                                               
  7. Set the interval time in sports by clicking Interval reminders.                                                                              
  8. Set the number of sports that will be done by clicking Number of sport.                                                              
  9. Set the repetition time by clicking Repeat.                                                                                                             
  10. Activate Sport reminders.

41. How to activate sedentary reminders on WISH app?

These are the simple way to activate sedentary reminders on WISH app. Follow the steps below :

  1. On  the WISH application home page, click explore icon.
  2. Select “Smart Reminder”.
  3. Click “Sedentary Reminder”.
  4. Activate the sedentary reminder.
     
  5. Set the starting time.
  6. Set the end time.
  7. Set the sedentary duration.

42. How to activate alarm on WISH app?

These are the simple way to activate alarm on WISH app. Follow the steps below :

  1. On  the WISH application home page , click explore icon.
  2. Select “Smart Reminder”.
  3. Click  “Alarm”.
  4. If you have a list , then activate “Alarm”, but if you don’t have a list, then press the “+” icon to create a new one.
  5. Set the ringing time of alarm
  6. Choose either daily repetitions or Monday to Friday.
     
  7. Set a reminder for the alarm once.
     
  8. Customize your alarm.
     

43. How to activate app reminders on WISH app?

These are the simple way to activate app reminders on WISH app. Follow the steps below :

  1. On  the WISH application home page , click explore icon.                                                                                   
  2. Select “Smart Reminder”.
  3. Click “App reminders”.
  4. Activate the application which you want to appear on notifications.

44. How to check your personal health data on WISH app?

These are the simple way to check your personal health data on WISH app. Follow the steps below :

  1. On  the WISH application home page , click report icon.
     
  2. Click the data report that you want to see the details.

45. How to do a doctor's consultation on WISH app?

These are the simple way to do a doctor’s consultation on WISH app. Follow the steps below :

  1. On  the WISH application home page , click message icon.                                                                                
  2. Then type your message or complaint.

46. How to change WISH app theme?

These are the simple way to change WISH app theme. Follow the steps bellow :

  1. On  the WISH app home page, click user icon.                                                                                                  
  2. Select “Theme”.                                                                                                                                                        
  3. Select and arrange the theme as you want.

47. How to add an emergency number on WISH app?

These are the simple way to add an emergency number on WISH app. Follow the steps bellow :

  1. On  the WISH app home page, click user icon.                                                                                                           
  2. Select “Emergency Call Setting”.
  3. Click the Police number to add the police number.
     
  4. Click Fire alarm telephone to add the fire department number.
     
  5. Click Ambulance call to add the ambulance number.
     

48. How to increase account security on WISH app?

These are the simple way to increase account on WISH app. Follow the steps bellow :

  1. On  the WISH app home page, click user icon.
  2. Select “Setting”.
  3. Click Account and security.
  4. Set your phone number.
     
  5. Set your password.
     
  6. Set your email.
     

49. How to set standard units (temperature, length, weight) on WISH app?

These are the simple way to set standard units (temperature, length, weight) on WISH app. Follow the steps bellow :

  1. On  the WISH app home page , click user icon.                                                                                                  
  2. Select “Setting”.
  3. Click Unit.
  4. Arrange as you want.

50. How to change language on WISH application?

These are the simple way to change language on WISH application. Follow the steps bellow :

  1. On  the WISH application home page , click user icon.                                                                                     
  2. Select “Setting”.
  3. Click Language Setting.
  4. Select the language you want to apply in WISH app.

51. How to change your personal account data on WISH app?

These are the simple way to change your personal account data on WISH app. Follow the steps bellow :

  1. On the WISH application home page , click user icon.           />
  2. Click the pencil icon.
  3. Click Avatar to change the photo. Select a photo from your smartphone.
     
  4. Click Nickname to change the name.
     
  5. Click Gender to change the gender.
     
  6. Click Date of birth to set the birthdate.
     
  7. Click Height to set the height.
     
  8. Click Weight untuck to set the weight.
     
  9. Click Target Steps to set a daily step target.  
  10. Display account after the personal account data setting done.

52. How to log out account from WISH app?

These are the simple way to log out account from WISH app. Follow the steps below :

  1. On  the WISH application home page, click user icon.                                                                                      
  2. Select “Setting”.
  3. Click Logout button.

53. How to unbind device from WISH app?

These are the simple way to unbind device from WISH app. Follow the steps bellow :

  1. On the WISH app home page, click ≡ icon.
  2. Then select “Unbind Device”.
  3. There will appear pop up box and select “Set”.
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